Rover Oaks Pet Resort’s
Hurricane Preparation and Evacuation Policy


2019 Hurricane Preparation and Evacuation Client Policy

Hurricane season is upon us and we want to ensure our Clients understand Rover Oaks Pet Resort’s Hurricane and Evacuation Policy.  Based on our experiences with severe weather in the past and two direct hits by hurricanes Ike and Harvey, it is very important for clients to realize that facilities such as Rover Oaks Pet Resort are not constructed to withstand hurricane-force winds and tornadoes; therefore are not a safe shelter for your pets under those conditions. As part of our Hurricane Preparedness, we ask for the name of an Emergency Contact who can (a) be reached 24 hours a day, (b) make decisions regarding your pet and (c) retrieve your pet in case of a threatening storm.  Please confirm your Emergency Contact each time you leave town.

Our policy regarding Evacuation:

For Category 1 and 2 Hurricanes, Rover Oaks will make a decision on Evacuation following the advice and direction of Local Authorities, contacting Clients or their designated Emergency Contacts.

For Category 3, 4 and 5 Hurricanes projected to make landfall in the vicinity of the Houston/Galveston area, all Rover Oaks Staff and all Client Pets must be Evacuated at least 1 day prior to expected landfall.

Owners of pets not picked up will be charged a daily fee of $250 per pet to offset costs incurred by Rover Oaks to Evacuate their pet(s) and/or keep them safe, as well as any additional charges that result.  Pet Care Warranty will not cover any expenses related to accidents or illness that occur due to storm-related circumstances beyond our control.

Please remember to confirm your emergency contact person each time you leave town.  For Rover Oaks Pet Resort, the sole purpose of this policy is to ensure the safety and well-being of your pet and our employees.



Hurricane Preparation Tips for Pet Owners

In 2008 and again in 2017, hurricanes (Ike & Harvey) separated thousands of pets from their owners, and countless others were forced to live without adequate or safe water, food, and medications.  Here are three critical lessons learned from previous storms:

NEVER LEAVE YOUR PET.   Regardless of whether your pet is an inside or outside pet, it cannot find adequate protection from a hurricane, even if you have seen some miraculous exceptions on television.

CONFIRM YOUR EMERGENCY CONTACT.  Even if you use a pet sitter, pet resort, or animal clinic for boarding, you must identify a friend or family member who is willing to take care of your pets – if necessary — each time you leave town.  Most pet facilities are not wind-rated to withstand a category 4 or 5 hurricane, so your pet may need to be retrieved in case of a hurricane.

PREPARE NOW.   Prepare an emergency kit with your pet’s vaccination records, proper identification, collars and leashes, and plenty of food, water, and medications.  View ASPCA’s thorough list at