The Rover Oaks Doggie Daycare program provides a wonderful opportunity for approved pets to romp and play with other dogs. This activity offers valuable socialization, regular exercise, and fun… which can have a very positive impact on the pet’s behavior, stress level and overall health. Listed below are the guidelines that all pets (and parents!) need to know. Please remember that these daycare guidelines may be changed or amended at any time without notice.
Approval Process: To be considered, all candidates must be neutered or spayed, must not be aggressive or have any other excessive behavioral issues, current on required vaccinations, and using an effective flea & tick preventative. Our staff will contact owners to schedule their pet’s Social Evaluation after receiving the completed application forms and vaccination records. The Social Evaluation assesses the social skills of potential new pets by gradually introducing them to our approved daycare dogs. A pet may be evaluated while it is lodging at Rover Oaks as long as the Social Evaluation application has been submitted and the Social Evaluation appointment has been scheduled prior to the pet’s arrival for lodging.
Probation: Pets approved for Doggie Daycare are always considered “on probation” since their behavior can change. If their social skills become unsuitable at any time, their daycare privileges can be suspended. Similarly, pets who have not participated in Doggie Daycare for over 3 months will be re-introduced to the pack and monitored closely for any behavior changes. If their behavior has changed such that it imposes a safety risk to other pets or themselves, they may have their privileges suspended.
Hours of Operation: Doggie Daycare runs from 6:30 a.m. until 6:30 p.m., Monday through Friday for pets whose humans are in town. Pets can be dropped off anytime during those hours, and all pets must be picked up by 6:30 p.m. unless they are lodging overnight. Pets who are lodging overnight can schedule half-day or full-day sessions in Doggie Daycare after they have been approved for group play. Doggie Daycare is also available on weekends for pets who are lodging overnight. Please contact the Doggie Daycare department at Rover Oaks Houston or Rover Oaks Katy for more information regarding the specific schedule for large dogs and small dogs at that location.
Reservations: Reservations are always required for pets to participate in daycare. There are no “walk-ins.” A pet may be included in the Rover Oaks Doggie Daycare program in one of three ways:
(A) Standing Reservation: Pets with Standing Reservations have reservations for a specific day (or days) of the week. The pet attends daycare on the same day (or days) of each consecutive week on an ongoing basis. By special arrangement a limited number of bi-weekly standing reservations may be available. A requirement for clients who request a Standing Reservation is the purchase of a “daycare pass” which will be kept on file at the front desk and “punched” each time the pet attends daycare. In addition, daycare passes offer free daycare sessions with the purchase of either a 10-day pass or a 40-day pass.
(B) Daily Call-In: Occasionally, a pet with a Standing Reservation is not able to come to daycare on its designated day, which leaves an “open slot” for that one day. Owners of approved pets (with or without standing reservations) may call Rover Oaks at 6:30 a.m. Monday through Friday and leave a message inquiring about daycare availability for that day. If a space is available, Rover Oaks will contact the owner by 7:30 a.m. A daycare pass is not required for Daily Call-ins. (Note: Pets who are brought to Rover Oaks without first receiving a confirmation call from our staff will be lodged in the lodging environment and not allowed in daycare that day.)
(C) Daycare While Lodging: Pets approved for Doggie Daycare may make a reservation to participate in daycare when they are staying at Rover Oaks overnight, as long as space is available. Daycare cannot be combined with traditional playtimes on the same day.
Regarding Standing Reservations: By scheduling a standing reservation, owners ensure that their pet will be able to attend Doggie Daycare each week. Here are our policies regarding standing reservations:
- Standing reservations are only available for customers who pre-purchase a daycare pass. Daycare passes make payment convenient, and they offer free days in Doggie Daycare based on the quantity of days purchased.
- Standing reservations are specific to the individual day of the week that is scheduled, and Rover Oaks does not offer standing reservations less frequently than once per week. Owners may be allowed to “permanently” change the specific day of their reservation if a slot is available on a different day.
- Standing reservations and/or daycare passes cannot be shared among pets of different families.
- Owners are required to call the Rover Oaks front desk in advance to let us know if their pet must miss its scheduled day in daycare. If 3 appointments are missed without advance notice, or if a pet frequently misses its scheduled reservation with advance notice, the owner will have two options: (a) release their standing reservation to another customer or (b) keep their standing reservation and agree to pay for each scheduled day in Doggie Daycare, regardless of whether or not the pet attends.
Social Time: Pets will enjoy approximately 6-7 hours of social play in Doggie Daycare each day, depending upon when they arrive and depart. Pets are given the opportunity to rest for 2 hours at mid-day.
Feeding: We do not recommend that pets eat anything substantial during the day due to the high level of physical activity during Doggie Daycare, and we do not offer feedings for daycare pets. Pet owners should realize that the risk of life-threatening “bloat” (i.e., Gastric Dilation and Volvulus) increases when dogs participate in vigorous activity within 1 hour after feeding…. especially for large or deep-chested breeds.Owners who feed their pets in the morning before Doggie Daycare should feed their pets before 6:00 a.m.
Flea & Tick Preventative: Since fleas and ticks are easily transmitted from pet to pet, and since daycare pets at Rover Oaks enjoy frolicking and rolling in our grassy Dog Park, Rover Oaks requires owners to treat their pets religiously with a veterinarian-approved flea and tick preventative. In addition, we strongly encourage regular administration of a heartworm preventative due to the highly active nature of Doggie Daycare.
Dirty Dogs: One of the benefits of Doggie Daycare at Rover Oaks is playing in our large Dog Park. As a result, some pets will get dirty (especially on rainy days) while romping and rolling in the grass and wading pool. Our daycare staff will do their very best to clean up dirty pets before they are picked up by the owners. However, owners should understand that the primary role of our daycare staff is to supervise their pets, and time is not available to provide a thorough bath before sending pets home. As an alternative, pet owners may contact the front desk to schedule a “Daycare Bath” in the Grooming Salon. Baths begin around 12:00 p.m. and are usually completed by 5:30 p.m. Owners should understand that their pet could become dirty once again if allowed to return to Doggie Daycare after a bath.
Other Important Notes:
When dropping off your pet for Doggie Daycare, do not open the inside gate or door that leads to the pets’ play areas. A staff member will meet you at the gate or door to accept your pet.
For your dog’s protection, all dogs must be on leash when dropping off or picking up a pet from Doggie Daycare.
Owners can arrange to have friends or relatives pick up their dog, but owners must inform our daycare staff in advance before we will allow any other person to take home a pet which is not theirs.
In order to maintain the facilities and Dog Park in good condition, Rover Oaks reserves the right to temporarily limit or suspend daycare activity from time to time.