It’s a rare day when I write a letter to an organization! But, it is becoming rare to find a company that lives up to its slogan. Having a pet resort where the dogs really enjoy going is WONDERFUL!! You have a beautiful facility and a great group of people who really make a difference and set your resort apart from other boarding and training facilities.
We are HUGE fans of Rover Oaks….and never hesitate to tell anyone we meet that has a dog to seriously consider utilizing your services. Everyone at Katy is so wonderful. They have exceeded our expectations.
Rover Oaks is definitely our precious toy poodle’s second home. One of the many things we love about Rover Oaks is the warm welcome Amber always receives when she arrives. Every staff member seems to love her as much as we do, and that is very comforting when we travel, and so must board her. We never worry about her when we leave town because we know she will be receiving lots of TLC while we are gone. It is such a pleasure dealing with the friendly and efficient Rover Oaks staff, and we would never entrust our “baby” to anyone other than her Rover Oaks “extended family”.
I must say that you guys exceeded my expectations! I was really impressed with how friendly the staff was and how patient they were with me and answered all of my questions and took me around for a tour of the facility. When we came back to pick Kira up, she was clearly happy and stress free. I can honestly say that Rover Oaks is the only place that I will bring Kira when we have to go out of town. I’ve also told friends and family with pets about how wonderful I think Rover Oaks is! Keep up the good work!
Can I just tell you that Rover Oaks is fabulous!! It’s always a joy to bring Wulfie to visit because we know he is going to be so well taken care of. He loves coming to stay! This past stay, we purchased a VIP package…. You guys really know how to treat our pets!
Our thanks to all who had a part in taking such good care of Sassy this past weekend and in her 2 previous visits to Rover Oaks as well. She’s still a playful puppy and came home pooped, and to me, that’s a good sign indicating that she utilized her play periods to the max! Sassy is our third Cockapoo and the first for us in many ways. The staff, the facility, the services (my favorite – being able to call and talk with one of those responsible for her care just to check in and to make sure she’s behaving!) are outstanding and very much appreciated by those of us who consider our animal more than a pet but a member of the family of which Sassy definitely is! Makes me almost wish we traveled more frequently (and I’ll deny I said to my husband as he accuses me of being a homebody!). Our thanks and big wag of Sassy’s caboose (she has no tail so that whole back-end is just a giant wiggle!!)
My husband and I have entrusted Rover Oaks with our best friend Cal several times in the past. We are relocating to Austin and wish to send you and your staff our heartfelt thanks for the care Cal has received at your facility. You’ve shown us what a world-class boarding facility should be, and I’m afraid it’ll be hard for us to find another boarding facility that meets the Rover Oaks Standard. Prior to the opening of Rover Oaks, Cal had several bad experiences at other boarding facilities. When we picked him up, he would be sad, stressed, and sometimes ill. Our guilt over having to leave Cal with a boarding facility disappeared when we found Rover Oaks. After taking a tour of the facility, we felt confident he was in good hands. When we pick him up, he’s happy and full of energy. He’s never shown signs of stress upon our return. We are always pleased and dismayed that he didn’t seem to miss us at all! Cal is a member of our family, and we consider ourselves lucky that you and your staff cared for him when we had to be away.
I wanted to give you a Maisy report. She is just great — her behavior improved 100% after her stay at Rover Oaks. She does all her commands and is so much more manageable when we walk her. She is a real pleasure to be around now…..It’s so nice to know that there is a place that Maisy can go for boarding and doggie daycare — and that she’ll be treated well and come home happy!
I just wanted to say thank you for taking such great care of my cat, Faulkner, and dog, Brock. I always feel so guilt-ridden when I board them because upon return, I can sense they have had a rough time of it. I boarded my animals this weekend with you and was impressed from the minute I made the arrangements, took the tour, and then more so upon my dropoff and pickup of my animals. Your staff obviously took time to get to know my babies while they cared for them. Thank you — they came back to me happy as clams! Normally we have a bit of a pouting period, but no so today! I will definitely recommend you to my friends and family.