The Rover Oaks Katy Team

joy-leeJoy Lee
General Manager

After a career of over 20 years in marketing, corporate strategy, consulting and executive leadership in the medical and chemical products industries, Joy left corporate life in 2001 to pursue her passion for animals. She spent several years as a full-time volunteer for the Humane Society of Missouri, where she worked primarily with large dogs on socialization and basic obedience to improve their chances for successful adoption. During her time with the Humane Society, she attended several behavior and obedience training courses and also volunteered one day a week in the veterinary clinic assisting with surgical and post-op care of dogs and cats. Of course, she couldn’t resist adding several shelter dogs to her family during this time, including Sylvie, a poodle who was rescued in a puppy mill raid and Rusty, a shepherd mix. After moving to Houston in 2003, Joy worked for several years as an independent consultant in the biomedical industry. She joined the Rover Oaks staff in April 2005 and worked initially at the Houston location in customer service, doggie daycare, pet care management and as Director of Operations. Joy and Steve Smith (to the right) became partners in Rover Oaks Katy in late 2005 and worked throughout 2006 to oversee the construction and operations of the new Katy facility. Joy has a bachelor’s degree in chemistry from Smith College in Northampton, MA and an MBA from Washington University in St. Louis, and has completed Levels I and II of the Outstanding Pet Care Learning Center courses.   Joy lives in Houston with husband Tom and six rescued canine kids.

amy-hoffmanAmy Hoffman
Assistant General Manager

After years in corporate Human Resources Management, Amy joined the Rover Oaks team as a 2011 as a Customer Service Representative. In 2013, Amy began managing our Training Department and in 2017 she became Assistant General Manager. As a volunteer for the Women’s Humane Society in Bensalem, PA from 1996 -2000, she fell in love with and adopted her first Afghan Hound, Cory.  Amy relocated to Katy, TX in 2000, and has since spent many years as a volunteer with Citizens for Animal Protection and Afghan Hound Rescue.  She currently shares her home with two Afghans (Harley and Thor), a Sheltie mix (Wyatt), and four cats (Remus, Mitzi, Lucy and Casey).  She can often be found at the dog parks in Katy and participating in the Meet the Breed events at the annual Reliant Dog Shows every July.

karen-olmsteadKaren Olmstead
Pet Care Manager

Karen started her career in pet care services in 2000.  She worked at a vet clinic as a pet care technician while she attended school.  In 2001 she graduated 3rd in her class from the Veterinarian Paramedic program at HCC.  Upon graduating she gained a position as a veterinary technician.  For the next several years she learned many things at several different clinics about all aspects of pet wellness, diseases, medical treatments and emergency care.  She started with Rover Oaks in 2006 as a part-time Pet Care Supervisor.  She was able to use her knowledge of pet medical care to provide excellent service to the pets lodging at our facility.  Working at Rover Oaks has enabled her to learn a vast amount of information on animal behavior with self study and working very closely with the training staff. She was promoted this year to Pet Care Manager and continues learn and grow for the benefit of the pets and employees in her charge.  Karen lives in Sealy with her husband of 26 years, 2 sons, 10 dogs, 3 cats and 5 chickens.

Cassandra Sjovall
Client Relations Manager

Cassandra has led the Customer Service team at Rover Oaks Katy since 2009. She is a native Houstonian, and prior to Rover Oaks worked over 14 years in a school district as an Administrative Assistant. Cassandra is an avid volunteer and foster parent for rescued dogs, cats and horses. Most recently she has focused her efforts for Vals Pals GSD- Large Paw Rescue. She currently has three rescue pets living at home with her: Lilo, a rottweiler mix from Vals Pals Rescue; Jessie, a catahoula mix; and Edgar, a cat who thinks he is a dog sometimes. When she’s not at Rover Oaks, Cassandra can often be found walking her dogs at Katy dog parks and spending time with her two daughters and family.

Brynne Gallman Feldman
Marketing & Community Relations Manager

Brynne joined the Rover Oaks team in 2011 as Marketing and Community Relations Manager. She drives all marketing, advertising, social media, branding, events, promotions, media relations and new client acquisition initiatives across both Rover Oaks locations. Before Rover Oaks, she worked in marketing, advertising, social media and event planning with companies such as Houston Press, Texas Monthly, Convio and Austin Film Festival. She now has her dream job where she gets to combine her experience in marketing and advertising with her love for pets. Brynne is proudly owned by her French Bulldog, Leela, who can usually be found napping in her lap while she works in her office. Brynne is a Texas native and attended the University of Texas at Austin, where she earned degrees in advertising and business.