Guest Policies

Selected Policies    (Complete policies are available from our Reservations staff or at the front desk.)

	Prior to a pet's arrival, Rover Oaks Pet Resort must have a formal vaccination record or receipt from a licensed veterinarian indicating that the vaccinations meet the following requirements: Dogs: Annual or 3-year rabies, depending on vet documentation. Semi annual bordetella. Distemper/parvo booster at age 1 and every 3 years thereafter. Cats: Annual or 3-year rabies, depending on vet documentation. Respiratory/distemper booster at age 1 and every 3 years thereafter.  Feline leukemia is strongly recommended, but not required.  All cats must be spayed or neutered.
	Check-in at Rover Oaks Pet Resort is after 12:00 noon. Pet owners who need to drop off their pets before noon must indicate such when the reservations are made. A morning check-in charge will be assessed since Rover Oaks cannot make their suites available to other guests after 12:00 noon on the preceding day. Check-out for all guests is before 12:00 noon, since pets arriving in the afternoon may be booked into the same suites. An afternoon check-out charge will apply to pets who are not picked up by 2:00 p.m., and they may be moved to less spacious accommodations to make room for arriving pets. (Please note that the Business Office is closed on Sundays except for pet pick-up between 4:00 and 6:00 p.m.).
	All pets must be in good general health to board, train, or play at Rover Oaks Pet Resort. No diabetics, pets exhibiting signs of serious illness, or pets with contagious viruses will be accepted.  Rover Oaks is not staffed for skilled veterinary care and may not be able to handle geriatric pets, pets in heat, or other pets needing significant or special care.
	Prior to participating in group play or Doggie Daycare, pets must be spayed or neutered and pass a social evaluation. Approved pets may have social privileges suspended if their behavior changes and they become aggressive or dominant.  For more information about the Doggie Daycare program, click here.
	For pet safety reasons, Rover Oaks does not allow pets from different families to be boarded in the same Luxury Suite, Bunkhouse Suite or Meow Manor condo. With the exception of our Doggie Daycare Program, we do not arrange for pets from different families to play together.
	For the safety of all pets and visitors, customers' pets are required to be on leash and under control (or in a carrier) at all times on the property.
	Pets will not be accepted if they show signs of, or have a history of, aggressive behavior toward humans or severe separation anxiety.