Selected Policies
(Complete policies are available by clicking here and are also available at Rover Oaks). |
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All pets must be in good general health to board, train, or play at Rover Oaks Pet Resort. No diabetics, pets exhibiting signs of serious illness, pets with contagious viruses, etc. will be accepted.
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Rover Oaks Pet Resort must have evidence from a veterinarian of the vaccinations listed below prior to each pet's arrival.
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Dogs:
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Annual or 3-year rabies, depending on vet documentation. Semi annual bordetella. Distemper/parvo booster at age 1 and every 3 years thereafter.
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Cats:
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Annual or 3-year rabies, depending on vet documentation. Respiratory/distemper booster at age 1 and every 3 years thereafter.
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No pets under the age of 4 months will be accepted for boarding. Rover Oaks is not staffed for skilled veterinary care; and Rover Oaks may not be able to handle geriatric pets, pets in heat, or other pets needing significant or special care.
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Check-in at Rover Oaks Pet Resort is after 12:00 noon. Pet owners who need to drop off their pets before noon must indicate such when the reservations are made. A morning check-in charge will be assessed since Rover Oaks cannot make their suites available to other guests after 12:00 noon on the preceding day. Check-out for all guests is before 12:00 noon, since pets arriving in the afternoon may be booked into the same suites. An afternoon check-out charge will apply to pets who are not picked up by 2:00 p.m., and they may be moved to less spacious accommodations to make room for arriving pets. (Please note that the Business Office is closed on Sundays except for pet pick-up between 4:00 and 6:00 p.m.).
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Prior to participating in any social activity (e.g., Doggy Day Camp), pets must be spayed or neutered, temperament tested and approved. Approved pets may have social privileges revoked if their behavior changes and they become aggressive or dominant.
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For pet safety reasons, Rover Oaks does not allow pets from different families to be boarded in the same Luxury Suite, Bunkhouse Suite or Meow Manor condo. With the exception of our Doggy Day Camp program, we do not arrange for pets from different families to play together.
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For the safety of all pets and visitors, customers' pets are required to be on leash and under control (or in a carrier) at all times on the property.
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